Service Packages

Transparent pricing.
No hidden fees.

Morocco-based BPO services with AI-powered operations. English, French, and Arabic support across all timezones.

Basic Voice
Inbound and outbound call handling for companies that need reliable, professional phone support.
€8–12 /hr per agent
Volume discounts available
Included Services
  • Inbound customer support
  • Outbound sales & follow-ups
  • Appointment scheduling
  • Order processing & tracking
  • Basic call reporting
  • Dedicated account manager
Languages EN / FR / AR
Timezone GMT / CET / EST
Min. Commitment 3 months
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Digital Support
Multi-channel coverage across chat, email, and social media for digital-first businesses.
€10–14 /hr per agent
Includes all Basic Voice services
Included Services
  • Everything in Basic Voice
  • Live chat support
  • Email management & response
  • Social media monitoring
  • WhatsApp & Telegram support
  • CRM integration
  • Weekly performance reports
Languages EN / FR / AR
Timezone GMT / CET / EST
Min. Commitment 3 months
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Most Popular
Premium AI-Powered
Full omnichannel operations with AI chatbot, sentiment analysis, and real-time dashboards.
€15–22 /hr per agent
Includes AI automation — no extra cost
Included Services
  • Everything in Digital Support
  • AI chatbot for Tier-1 deflection
  • Sentiment analysis on all interactions
  • Real-time performance dashboards
  • Automated quality scoring
  • Predictive staffing recommendations
  • Custom analytics & reporting
  • Dedicated success manager
Languages EN / FR / AR / ES
Timezone 24/7 coverage available
Min. Commitment 6 months
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How we compare

TopWorldOS vs generic Morocco BPO vs US-based call centers

Feature TopWorldOS Generic Morocco BPO US-Based Call Center
Hourly Rate €8–22/hr €7–18/hr $25–45/hr
AI Chatbot Included Yes No Add-on ($$$)
Sentiment Analysis Yes No Add-on ($$$)
Real-Time Dashboards Yes Basic reporting Varies
Languages EN / FR / AR / ES FR / AR EN / ES
US Timezone Overlap EST 4pm–12am EU-focused Full coverage
Omnichannel Support Voice + Chat + Email + Social Voice + basic email Voice + chat
Minimum Commitment 3 months 6–12 months 12 months
Setup Fee None €2,000–5,000 $5,000–15,000
Automated QA Scoring Yes Manual only Add-on

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